The LMI UK team is a collective of independent trainers, coachers, facilitators and consultants. All have real-world leadership experience and are skilled in helping individual leaders and their organisations develop to achieve more of their potential.

Joelle Richa

Joelle is an accomplished business leader, with more than 20 years experience in the multinational pharmaceutical industry in Europe, Africa and the Middle East. Joelle gained extensive experience across multiple geographies and roles, working with Eli Lilly in executive positions including General Manager, Marketing Director and Marketing Transformation Leader. Throughout her various business roles, she successfully managed multiple countries, leading teams across 30 markets and launched more than 30 brands in different therapeutical areas achieving best in class performance. Joelle has the exceptional ability to coach and develop people, build brands and grow organisations. Her area of expertise are in: marketing management, operation management, business and organisation development, team leadership and people development, coaching, training and consulting.
Associate Director

Becki Shallard

Becki has over 20 years’ experience as a leader and manager across a broad range of environments, both private and public sector, with 12 years as a commissioned officer in the Royal Air Force. As a Chartered Member of CIPD, specialising in L&D, Becki has developed the skills to quickly tune in to organisational cultural norms and facilitate development in the context of organisational aims and core values.

Having personally benefitted from participation in LMI programmes, Becki is delighted to have joined the LMI-UK team. She is passionate about fostering a positive learning culture and working with individuals to help them realise their full potential, for their personal benefit as well as that of their organisation.

Associate Director

Catherine Charles

Catherine joined the LMI-UK team following a successful career in leadership, primarily in the housing association sector where she spent 15 years.  She has extensive experience as a senior manager and operational leader of large, busy departments delivering a range of customer-focussed services to diverse communities. Catherine’s favourite aspect of all her roles has been supporting, coaching, empowering, and developing people. It is this passion and enthusiasm for people that inspired her to join LMI.

Catherine has a strong commitment to lifelong learning and has been fortunate enough to be a participant in a wide range of leadership development programmes, giving her invaluable insight into what works in the real world.  Catherine’s experience as a leader working in high pressure and stressful environments has given her a strong understanding of the barriers that can prevent people from reaching their potential.

Those who have worked with Catherine praise her empathy, positive outlook, inclusive approach, dedication and commitment to supporting and enabling people’s professional and personal development.

Building on her interest in developing people in the workplace Catherine obtained an MA in HR Management from London Metropolitan University in 2018. Following this she worked for an award-winning HR consultancy and then in HR for a leading homelessness charity.  These roles involved the delivery and development of leadership training to managers at all levels, from team leaders to senior executives.

Catherine also holds a Master’s degree from the London School of Economics and an Undergraduate degree from the University of Manchester.  She is an Associate Member of the CIPD.

Catherine is well travelled and has lived and worked in a number of countries, including spending two years in Japan working in a private language school as part of a team of international teachers.


Phone:07739 103139

Associate Director

Steve Hall

Steve comes with hands-on experience as a member of blue-chip Executive Leadership Teams for 10 years, is a CEDR Accredited Mediator and a tutor for leadership apprentices.

He has a track record of leading business across a number of disciplines including Sales, Marketing, Strategy and Communications, taking responsibility for contracts up to €600,000,000.

Working across Europe, Middle East, Asia and USA for over 25 years, Stephen has provided a breadth of customer and company experience which he brings to the fore in Coaching, Tutoring, Mediation and Mentoring.

Stephen recently gained a Masters degree in Middle East Politics.

Associate Director

Brett Jarman

Described by those he works with as deeply caring, highly empathetic and a wise old owl, Brett has accumulated a breadth of knowledge and experience having worked in a variety of roles and industries over the last 15+ years, in both private and public sector. A Project Manager by trade, Brett has successfully completed a range of complex projects for both small and large organizations across the EMEA region, including brands such as Asda, Ricoh, NHS, Tools Norway, Lürssen, and Katanga Mining in the DRC.


With over half of his career spent in both direct and cross-functional, cross-organizational leadership positions, a common thread throughout Brett’s career has been a passion and dedication towards the holistic development of others, particularly when it comes to unleashing their leadership potential. Brett eagerly joined LMI in order to focus more on this passion, supporting a greater number of leaders in becoming the best version of themselves.


As well as being a highly experienced facilitator, Brett qualified as a level 6 coach with the prestigious Barefoot Ltd., and is a proud member of the International Coaching Federation, holding himself to the highest ethics and standards. When he’s not being in service to fellow leaders, he spends his time exploring and writing about the topic of ‘Human-Centricity’, with an ever growing following now enjoying his monthly newsletters. A husband and father of two living in the beautiful town of Malvern, Worcestershire, Brett spends most of his downtime with family, exploring historic properties, visiting animal farms and playing with Lego (which he also sometimes uses as part of his coaching sessions!)

Read Brett’s blog: https://thehumancoach.co.uk/blog

…and see below where Brett introduces himself directly from his Lockdown HQ and occassional child’s bedroom!


Ray King

Ray’s LMI clients have and do include: BP & Castrol, Bank of America, Handelsbanken, JP Morgan, Workbooks, UK Glass, Stoke Mandeville Hospital, Arch Insurance plus a host of other organisations, both large and small.
Prior to becoming an LMI Coach he spent over 20 years internationally in senior leadership positions. His experiences in South Africa, Hong Kong, Asia, China, Australia and the UK taught him the value of people and that the key to leadership and success was from achieving the desired planned results by working with and through other people.
Beyond his passion and belief in people he loves just being a regular family man.

Phone::07711 730908


Associate Director

Di Braid

Di brings a wealth of business experience and practical leadership know-how to the LMI team. She is based in Woking, Surrey and works with clients across a wide range of sectors.

Associate Director

Jackie Adams

Jackie Adams is an experienced HR professional having held roles at senior levels within FTSE 100 companies.

She is a qualified executive coach with experience coaching a variety of individuals. She has a challenging, but supportive solution focussed coaching style and is an experienced and certified psychometrics practitioner.

With generalist HR skills, she has recognised qualifications in both reward and employment law.

Since leaving the corporate world in 2017, Jackie has spent her time coaching, developing and delivering training solutions (including teambuilding events using psychometrics) and working on projects for corporate clients.

Associate Director

Fran Pyatt

Fran’s drive to see people thrive has taken her across diverse sectors in the last 20 years, from the factory offices of European automotive companies to overseas humanitarian work. She has developed an authentic leadership style which lends itself to high quality, results driven coaching and facilitation.


Chris Waters

Director – North West

Michael Levy

Since joining LMI Leadership Management UK in 1999, my work addresses the people development needs of my clients across the soft skills or STAND OUT spectrum of business performance improvement.

Through the use of LMI’s development programmes, from Personal Productivity to Personal Leadership Development, from Selling Strategies to Strategic Leadership, I train, coach, facilitate and mentor first line managers to senior business director/owner managers on a group and one to one basis. My clients set out to achieve results that enhance their personal and professional success. The process also demonstrate real value by providing a multiple return on investment. Whilst this is a people business, my client have come from Legal, Property, Insurance & Financial services, IT, Education, Creative sector, Media, Manufacturing, Public & Voluntary sectors and more.

All I ask from you to work with me is simply the following – AN OPEN MIND and POSITIVE ATTITUDE. Why? Because the leaders I work with have challenges they want to address – they want to do better for their organisations, become better leaders in their organisation and question themselves as to how they can whilst operating in typically time poor environments. LMI’s programmes follow a time proven process pro-actively building on a combination of three essential success characteristics 1) goal directed action 2) self motivation 3) positive mental attitude.

To find out how this can benefit you and your organisation, I host leadership events and monthly Foundations of Success half day workshops to develop a dialogue to explore how best I may be of service to you and your business. My business mission is delivering the best tangible return on training investment through achieving measurable results in the shortest possible timescale.

I live in Altrincham with my wife and with 5 children each finding their way in the world and I strives to make a positive difference in the lives of ALL people I interact with.

I am passionate about supporting the Friendship Circle Charity and Langdon, two organisations based in North Manchester. I’ve been known to do a bit of stand-up comedy and I do know the importance of good material! I’m also passionate about music by Pat Metheny, Steely Dan, John Zorn, my family and mountain walking – not necessarily in that order.

Phone:07903 183931


Director – London and South-East

Roger Waplington

Roger is a motivational leader with an unusual blend of strategic, operational and people skills. He thrives in a challenging entrepreneurial and business environment, where change and rejuvenation through teamwork, leadership and profit driven growth are paramount.

Roger joined LMI in 1999 after a successful career with British Gas culminating in becoming Director of Logistics and Human Resource Management with British Gas Energy Centre (sub business of Centrica plc).

He rose from being a Trainee Engineer to becoming a Director through a journey of personal growth and change, with a desire to achieve success both for himself and his family.

This experience and success has given him the necessary leadership, people and task/process skills to help other organizations and people realize their own true potential by learning how to achieve their own dreams and goals through LMI’s leadership and management development programmes.

Roger has the practical experience and fully understands what it takes to acquire and become competent in the 4 key domains of leadership and management, namely:

  • Executing – ability to get yourself and people to be productive and achieve results
  • Influencing – ability to lead yourself and to get others to follow you.
  • Motivating – ability to build lasting relationships, cope with change and motivate people to a higher performance
  • Strategic Leadership – ability to lead an organisation


24 Years at senior management level in British Gas in Distribution Engineering – last job in this role was Area Distribution Manger for the City of Birmingham

11 years at Director level in British Gas in Purchasing and Supplies, Property Management, Logistics and Human Resource Management – last job in this role was Director of Logistics and Human Resource Management, British Gas Energy Centres.

11 years’ experience in British Gas of major change, business and culture change as part of the privatization and liberalisation of the energy industry.

20 years of consultancy, working for both large and small businesses in business strategy, business development, business improvement, change management and development of people.

19 years working with Leadership Management International Ltd in leadership, management, supervisory and team development through personal facilitation and mentoring and delivering LMI Programmes to individuals and groups from Director to Supervisory levels in an organization.

Companies include: Kuoni, McNicholas Construction Services Ltd, Phoenix Natural Gas, Allied Irish Bank, Core Utility Solutions [ Scottish Power], Frankham Consultancy Group, CSB Logistics, Ferns Group Ltd and GWT Media Ltd.


  • Chartered Engineer
  • Diploma in Management Studies
  • Key Development Programmes
  • Middle Management Programme Brooklands 1977
  • London Executive Programme, London Business School 1980
  • International Development Programme, IMD, Switzerland 1995
  • Effective Personal Leadership Programmes LMI 1999 – present

Roger is married to Carol and they live in Purley, Surrey. They have 2 children and 3 grandchildren. Both are very active and enjoy playing golf, traveling, socializing and being with their family. Roger also enjoys public speaking and has given presentations on a wide variety of topics at conferences in the UK.
Key Development Programmes

  • Middle Management Programme Brooklands 1977
  • London Executive Programme, London Business School 1980
  • International Development Programme, IMD, Switzerland 1995
  • Effective Personal Leadership Programmes LMI 1999 – present

Phone:07778 354572



Steve Grout

Steve has extensive experience in Senior Management having worked in Advertising, Marketing and Technology companies for over 25 years. He has worked in Client Services, Strategy, Business Development and General Management in businesses from 25 people to multinationals, and with client brands across all sectors.

He is a passionate advocate of investing in people having seen the clear benefits in terms of engagement, retention, motivation and well being – as well as the positive impact to the bottom line.

Outside of work he’s a sports fanatic either watching or participating, these days focussing on golf, cycling and Duathlons where he has represented the GB Age Group team in European and World Championships, driven not by talent but a plan!


Silje Howes

Silje has an extensive background in youth work and, as well as making the sure the world of LMI UK runs smoothly from the main office, she heads up the Making of a Champion young leaders programme – developing content, running workshops and programmes as well as supporting the team in sharing this fantastic resource across the country.

Phone::07915 542634


Associate Director

Michelle Haycox

Michelle brings a laser focus to understanding and meeting business needs, particularly when it comes to leadership. After 20 years in the housing sector, Michelle took her talent in coaching individuals, teams and organisations to navigate complexities and thrive personally and professionally.

Experienced in supporting remote workers for over 10 years, Michelle works with LMI UK Director Mark Tonks as part of Orange and Blue UK and her golden characteristic is her ability to generate enthusiasm and optimism in others, she is influential in challenging the status quo to create fresh vision. Michelle will help you develop insights and actions for strategies and actions to achieve growth, potential and satisfaction.

Michelle is an avid nature lover and enjoys exploring the nearby AONB (Cannock Chase) with its varying fauna, flora and migrating birds along with her two miniature schnauzers. Michelle is a voracious readers who also enjoys experimenting and getting creative.

Managing Director

Nick Howes

Nick is the Managing Director of LMI UK having taken over from Ray King in 2019. He joined the team in 2009 and has worked successfully with leaders and managers from across the SME spectrum as well as with large corporations and charities, being warmly received for his personable and flexible style, helping clients to achieve great results in accordance with their key goals.

Nick loves to see people develop personally and professionally, helping them to translate the life-changing impact of LMI programmes into transformation of their teams and organisations.

Nick loves sports and generally anything outdoors – sea, mountains etc – enjoys good coffee and adds hot sauce to nearly everything! He is a husband, dad to three teenagers and coaches youth football with high ideals but only moderate skills!

Phone:07941 724786


Director – Scotland & North East

Neale Carter

Since joining LMI-UK in 2003, Neale has coached hundreds of people, across a range of organisations, large and small, but always achieving amazing results.

Neale believes that the LMI programmes, supported by the unique process and methodology used to deliver them, are the most powerful aide for developing people who are eager to learn and improve.

He is an inspiring coach, who quickly gets to the root of the issue, instilling confidence in all who work with him. His style has been summed up many ways, but the key words that appear time after time are:

  • Tactfully honest
  • Cajoling
  • Motivational without being overbearing
  • Charismatic
  • Inspiring
  • Easy going
  • Funny
  • Not easily derailed

Here are a few testimonials to Neale’s approach and the results he delivers:

“An expert in people, Neale quickly establishes what makes an individual tick and delivers programmes that are tailored to their learning style. On a personal level he is very easy to work with, very affable and extremely highly recommended.”

Group Managing Director – Payroll Industry, Manchester

“Working with Neale will help you get the best from your team. The individuals feel more engaged and included in the business, and they feel they add real value. Neale is good at allowing individuals to set themselves targets with a clear pathway to meet their personal and business goals.

“Working with Neale has definitely allowed both myself and my team to look at things from different angles, which we wouldn’t have normally thought about. Neale comes highly recommended.”

Operations Director – IT Apprenticeships, Leeds

“I can quite honestly say that Neale helped deliver a step change in our business. He has an exceptional skill at being able to work with people in a business at all levels to help them develop and grow.

“Neale particularly helped me, as CEO, to understand the importance of letting go of the day to day detail and allowing the senior team to do their jobs that they are paid to do. He taught me how to move from being a manager to a leader and focus my efforts on where they should be which was to grow the business at a strategic level rather than worrying about whether there was any photocopier paper!

“One of the best things about Neale is how warm and engaging he is from the moment you meet him. I think he is the nicest guy I have ever met. His honesty, integrity, and jovial spirit makes him incredibly effective at what he does. I wouldn’t hesitate to recommend his services to any business out there who wants to invest and grow their people.

“I’d especially encourage that any CEO out there utilises his services for their own personal development. I can’t thank Neale enough for all the help he has given our business over the years. Only one word of warning – don’t start chatting to him about his golf otherwise you best get comfy!”

CEO Software Pioneers, Manchester

Phone:07967 451759


Associate Director

Martin Greenwood

Having spent 25 years as an Entrepreneur, developing multiple businesses in Home improvements, Construction and Real Estate both in the UK and abroad, Martin has a broad understanding of what it takes to start, build and run companies on a very practical level.

Joining LMI-UK having experienced the training directly, Martin is passionate to help promote the benefits of structured, accountable, well-planned action to help people achieve their goals in both their personal and business lives with more focus and discipline.

Away from work Martin can be found around the hills and dales of Harrogate walking the family dog and enjoys all sports, especially rugby.

Director – West Midlands

Mark Tonks

Unlike most other sites, let’s start by talking about you…

It’s likely you are reading this for one of a hand full of reasons; either you think some of your team are not performing to the best of their abilities; or you think that perhaps you are not delivering everything you are capable of and you are searching for some possible solutions. More worryingly for you and your organisation it may well be a combination of the two.

Alternatively you may be looking because you and your team are performing really well and you want to find ways of becoming world class. Let’s look at what we might be able to do to help you to get things moving in the right direction.

As a leader your role is to deliver results with and through people, therefore if we can help you become more effective on a day to day basis in your area of leadership responsibility and you can do the same for your people the overall impact is sensational.

One of the biggest recurring expenses of any organisation, no matter the size, is the cost of its people; any improvement in the performance of its people therefore has a direct impact on the bottom line profitability. Typically we help people & organisations achieve greater success in these key areas;

  • Personal leadership, motivation & goal setting
  • Personal productivity, profitability & sales
  • Improved organisation & people management skills
  • More effective communication
  • Improved team development, motivation & empowerment
  • Improved strategic planning & thinking
  • Greater work life balance

If you could pick just one of these which would have the greatest impact right now? Why did you choose that one?

All work & no play?

And don’t think all our efforts are about work. The skills, techniques and attitudes developed during our time together will serve you equally as well in your personal life.  Your health and well being is a vital success factor and a major contributor to your overall effectiveness. The same is true of your people. A happier, healthier and more motivated workforce is more productive and produces better results.

Let’s talk

If all of this sounds interesting, why not give me a call on either my mobile 07957 805987 or my office 0121 308 5628 and we can have a chat about how LMI can help you improve your leadership development, management development and organisational development.

If you’d rather ease in more slowly drop me a line on mark@orangeandblueaction.com and I’ll send you a few more details to explain things. If that’s not enough why not ask me about our money back guarantee the first time we work together- there are some terms and conditions of course but this shows just how confident we are in our programmes and your ability.

A bit about me

Just so you know what to expect when we speak, I joined LMI in 2001 after a successful 20 year career in industry because I have a passion for people and believe in the power of personal development.

I have worked hard during that time to help many hundreds of private and public organisations along with thousands of individuals have, become and achieve more.

I have spoken at many conferences and seminars here in the UK as well as internationally and have previously been a judge on the prestigious ISMM and Birmingham Balance awards. Enough about me… please get in touch so we can talk about you and what you want to achieve.

Phone:07957 805987



Hatem Azzam

I work with LMI in the UK, Switzerland and DACH region, and my goal is to be “A servant leader in the services of making our world a better place.”

My purpose is to inspire, empower, flourish leaders, businesses, and lives. I am serving, giving, and promoting positivity & hope while demonstrating courage and humility in this journey.


I am a serial entrepreneur, international business veteran, strategy management consultant, and executive & leadership coach. Over the past 25 years, I have been doing business in 5 continents. This international exposure allowed me to gain a rich multicultural experience. For Ten years I served in different front-line, middle, and senior leadership positions in leading fortune 500 technology companies. During the last 15 years  I founded seven startups. Five of these startups (B2B) were successful and emerged to be successful 9 figure USD SMEs employing 250 people. I relocated to Switzerland in 2014.

I have been doing leadership coaching, executive coaching, and leadership & personal development coaching for 17 years. It all started as a passion, and now is a message in life to change the world—one leader at a time, one organization at a time, and one society.  Thanks to my 20 years of hands-on leadership and management experience in setting and executing corporate and business-level strategies, I have added strategic management and strategy execution consulting & coaching to my practice to help leaders and organisations succeed.

I have always been fascinated by people and their capacities and abilities to change and grow. I like to continuously challenge myself to explore new territories of what’s possible. For that, I am in the pursuit of trying to be the best I can be. I aim to touch the lives of as many people as I can, serve as many leaders as I can, and make our world a better place.”

LinkedIn profile: https://www.linkedin.com/in/hatemazzam


DBA, Grenoble Ecole de Management -Candidate 2021, MBA International Business, ELSCA, Paris, 2002. B.Sc Engineering, Cairo University, 1994.


Master Leadership Development Coach, Leadership Management International, Inc.
USA. Certified Executive Coach, Center of The Executive Coaching, USA. Certified
High Performance Coach, High Performance Institute, USA. Certified Executive &
Leadership Coach, Marshall Gold Smith Coaching, USA. Life & Executive Co-active
coaching, CTI, USA. Certified Corporate Leadership & Team Performance Coach &


Tel. :020 8144 4636


Karl Gasson

Karl uses the lessons learned throughout a progressively successful career allied with the outstanding programmes provided by LMI-UK to support and facilitate development and measurable performance improvement for individuals and companies.

With qualifications and extensive background in RF communications, Karl’s career took him from ‘hands-on’ and client support roles, working with a team in Luxembourg and customers in the UK and Spain, to various sales roles culminating most recently in Sales Director for a fire safety software company and then Head of Public Sector Sales for a London-based consultancy.

Karl has achieved success in both the public and private sectors and has developed robustly proven commercial, technical, marketing and project management skills. Karl describes the most satisfying rewards from his career so far as including seeing others realise their potential and firmly believes that most of us have the ability to lead and manage others in ways that exceed what we currently believe are possible.

Carefully structured, proven development programmes have helped develop Karl’s career and he now works hard to assist others in clarifying their goals, determining a plan of action and putting in place development programmes that bring measurable and repeatable improvements in performance.  Karl describes this role as ‘facilitating success’ and is the most enjoyable part of his career so far.

Phone:07484 889469